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Privacy Policy

Privacy Policy for House of Chelsea

Effective Date: 01/12/25

Website: https://www.houseofchelsea.co.uk

1. Introduction

House of Chelsea (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or interact with our website.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping details when you make a purchase or contact us.
  • Technical Data: IP address, browser type, operating system, referring URLs, and information about how you use our website.
  • Cookies & Tracking Data: Information collected through cookies, pixels, and similar technologies to improve site functionality and user experience.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders.
  • Communicate with you about your purchases, inquiries, or updates.
  • Improve our website, products, and services.
  • Send marketing communications (only if you have opted in).
  • Comply with legal obligations.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity: To fulfill orders and provide services.
  • Consent: For marketing communications and optional cookies.
  • Legitimate interests: To improve our website and services.
  • Legal obligations: To comply with applicable laws and regulations.

5. Sharing Your Information

We do not sell your personal data. We may share information with:

  • Service providers: Payment processors, delivery companies, IT support.
  • Legal authorities: If required by law or to protect our rights.

6. Data Retention

We retain your personal data only as long as necessary:

  • Order records: up to 6 years (for tax and accounting purposes).
  • Marketing data: until you withdraw consent.
  • Technical data: for as long as needed to improve site performance.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Object to processing or restrict processing.
  • Withdraw consent at any time.
  • Data portability (receive a copy of your data in a machine‑readable format).

To exercise these rights, contact us at: info@houseofchelsea.co.uk

8. Cookies

We use cookies to:

  • Enable website functionality.
  • Analyze traffic and usage patterns.
  • Personalize your experience.

You can manage cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

10. Third‑Party Links

Our website may contain links to third‑party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

House of Chelsea Email: info@houseofchelsea.co.uk